Out of home channels

@ThiNgo75​ I spent over an hour with their tech services and they’re completely clueless. I’m able to stream all the normal channels on one of my televisions using a fire stick but none of the other TVs or iPads so it makes no sense at all and I can only hope they have a glitch because if not it’s time for YouTube TV. I’ve been streaming like this for years and this is happened before but they were able to reset. I wonder if resetting my X1

one box would help

Hi @OGKMan05 ,

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@OGKMan05​  Comcast told me to buy a new TV. I wasn’t happy but complied. Now the new TV can’t handle the app. Thanks Comcast, which is what I say everyday when the internet goes down. 

@GalvTexGuy​ I check for updates on iOS almost daily, if not minimum of at least twice a week.  My phone shows last update installed two days ago.  Maybe they deleted the most recent version from the AppStore?

@jnascimento​ My iOS is up to date. iOS 15.6. I’m tweeting with support now. They don’t seem to be aware of the issue. 🫤

They are aware.  They don’t have any answers.   My TV and internet service also went out yesterday evening and was not restored until 4am or so.  I thought it was the storm.  Now I am thinking it was something bigger that also knocked out something with the mobile streaming service.   Everything worksnn be using Wi-Fi but not cellular.

@XfinityBernadette​ hi I spent an hour with your tech services today and they don’t understand us they keep saying you have to be at your home Internet which is Xfinity to be able to use streaming. When you go on the Xfinity beta site it says live television and downloads from any screen anywhere no just being in your own home. Your technical service people really don’t understand how streaming works I don’t believe. We’ve been using this service as Xfinity platinum members for many years and this is very frustrating but what is really frustrating is that it works on one of my televisions and not any of my other TVs or Apple devices so something has changed

No they don’t understand what is going on and how wide spread the problem is.  

@user_d61271​ wrong. I have Xfinity internet and it’s not working

@customer_xyz​ Apparently, the left hand doesn’t know what the right hand is doing. Tech support on Twitter is telling me all channels are now restricted to in-home wi-fi streaming only.

Well, as we know, anything is possible with Xfinity. My calls to them started yesterday afternoon, and my conversation today was with the third person "up the chain". He seemed confident in what he was saying, which I actually understood every word of. As far as the left hand/right hand issue, my fingers are crossed.    

I’m on phone now.  Seems to be just Apple issue.  I’m able to get all the TV GO channels on my laptop but not on iPhone or iPad. Tech support is totally worthless based on my experience and phone tree is idiotic. 

@user_8bb1fc​ Wrong.  Friend has a samsung and is getting the same problem.  Its not Verizon or Apple, its an Xfinity problem