Hello I signed up for xfinity mobile back in march and brought two devices. One was not eligible because it was too old and wouldn’t activate. It was only an iPhone 7 and their verification checker said it would work anyways. Had to get a whole new phone and that was deemed not eligible. Was only se

recently moved and a tech came out and gave us a 'new' x1 dvr that makes a lot of fan noise. Can the fan be adjusted to be quieter or what can we do?

I am just curious if anyone knows why my HDHomeRun Prime devices will see the Hallmark channel and the Hallmark Movies & Mysteries channel, but it won't see the Hallmark Drama channel?

I just discovered that on July 16th NOW TV was added to my account without my permission. I never signed up for NOW TV, nor did anyone in my household, nor do I have the NOW TV app installed on any of my TVs. My bill shows a partial charge for July and August and a new monthly charge of $20 going f

I'm trying to port forward to an IP camera that has a dedicated ethernet LAN IP connection. The device shows up in the gateway admin as an offline device, but it's connected and I can use/access the camera if I'm on my local network.  It does not show up by name, only by the MAC address.

According to my account page, I have an ARRIS Group, Inc. TG1682G. Xfinity is testing AQM firmware (supporting DOCSIS-PIE) on more recent modems and found a huge improvement in latency, which is critical for responsive gaming and other interactive apps. Is my modem in this group or do I need an upgr

Every time I try and view my account, my bill anything specific to my account I get an error message. It either says "Hmm the page didn't load correctly" is thinking/conversation dots (...) or "restricted section As a secondary user you cannot access restricted areas of My Account" however, I am the

This has been going on since May or June and I have hundreds of logs saved with thousands of these same entries. Xfinity/Comcast won't do a thing and of course says "everything is fine on our end" and "your connection is stable"...etc. They won't address this actual issue whatsoever. So, multiple ti

One of my X1 boxes is stuck on "Welcome. Bienvenido. Bienvenue." The main X1 box and another in the house still work. I've restarted it and also allowed the automated support to restart it. Afterward, it asks if I want to speak with an agent but then tells me I can't because of technical issues.   W

Hi there, I just started a new network service using my own modem. However, I received an email reads that there’s a new equipment on the way. I don’t think this is supposed to happen. How to address this problem?

Getting error code SDI 0001 on xfinity stream app

Physical connection to system. Child is unconnecting and reconnecting their system to avoid managed device controls.  Without mac refistration how do I prevent unmanaged devices feom having immediate access?

​Since yesterday, The Weather Channel has been showing nothing but a set of vertical color bars. It has no video (obviously), no sound, the guide still shows as normal, and every other channel that I checked still works fine.  I check every box in my home and they all show the same thing. 

I have tried sever times over two days with WiFi, without WiFi, incognito, still getting “Sorry, looks like we are having technical difficulties”.

I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never

I have Xfinity Gigabit Extra (1200 down / 200 up). I'm able to get the 1200 down - sometimes it even goes to 1400. But the upload seems to be limited to 40 or 45. I've gone through all the usual troubleshooting steps with the chat bot and none of it has helped. The signal levels appear to be good. I

I need to speak with someone other than an online chat agent. I suspended my mobile line back in November because the phone was lost.  I did this to reduce the bill to only bill me for 1GB as the device still had a balance due.  On April 4, 2023 I paid the device off and initiated an onli

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing adde

Since Xfinity isn't losing a penny on this virus outbreak, you'd think they'd waive movie rental fees while we're all stuck at home.

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!