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DanM64
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10 Messages

Saturday, July 8th, 2023 7:15 PM

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New DVR- Transfer Recordings

I just uprgaded from an XG1V3 to an XG1V4. 

Will my recordings transfer over through the cloud when I activate the XG1V4, or will I lovw them?

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2 years ago

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Accepted Solution

XfinityBrianH

Official Employee

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1.3K Messages

2 years ago

You can find instructions for viewing and managing your Cloud DVR here https://www.xfinity.com/support/articles/xtv-web-managing-scheduled-cloud-dvr-recordings. Please let me know if you have any questions! 

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DanM64

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10 Messages

@XfinityBrianH​ upgrade complete- and all my previous recordings are still there.

Thank you!!!

(edited)

2 years ago

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XfinityRichard

Official Employee

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1.8K Messages

Awesome, @DanM64 I'm happy to hear that your previous recordings are still there! Are there any other service or account concerns I can assist you with tonight?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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XfinityRichard

Official Employee

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1.8K Messages

That's a good question, @DanM64! You can use your Xfinity Voice Remote to say "4K" or search "4K" to be taken to the Experience 4K UHD on X1 landing page that displays all 4K viewing options on X1 and Flex.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityBrianH

Official Employee

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1.3K Messages

2 years ago

That is a great question! Any DVR recordings saved to the cloud should still be available through the cloud. Any recording that were on the old device only will not be available anymore. 

1

DanM64

Visitor

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@XfinityBrianH​ thanks!!!

Before switching them, how do I verify that all my recordings are saved to the cloud? Or is that just done automatically?

2 years ago

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