1 Message
Tried to answer survey for great customer service, can't do it anymore.
I had great customer service today on live chat and wanted to leave a good review on a survey, but after clicking on "download transcript" it didn't allow me to complete the survey anymore to give a kudos to the person who helped me out. Any way I can do this now?
Accepted Solution
XfinityJohnG
Official Employee
•
1.5K Messages
2 months ago
Thank you for reaching out to us here @user_67dr3k. I am very glad to hear of that experience, and we can share that information with the proper channels from here for you. You could also send that compliment over to the thx@comcast.com address. If you would like me to send that for you, I would need you to send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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