dbarucci's profile

Visitor

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2 Messages

Monday, June 3rd, 2024 9:27 PM

How do I get the WiFi Boost Pods at no extra cost

I received the e-mail that my Wifi evaluation is complete and that I'm eligible for WiFi Boost Pods at no extra cost.

Clicking on the redeem my pods link just tells me:

Looks like you aren’t eligible for this offer

Don’t worry, you can still purchase an xFi Pod to pair with your xFi Gateway.

How do I get the free ones?

Accepted Solution

Visitor

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2 Messages

11 days ago

I was able to direct message to the support team via this forum and they were able to verify the results of my evaluation and submitted the request for my free pod.  I received it today and installed it successfully - already seeing a big improvement.

Thank you!

Official Employee

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1K Messages

 

dbarucci That is so awesome to hear! Thanks for the update, and letting us know you received it. I'm glad we could help you on this one. Take care! 

 

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Visitor

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2 Messages

18 days ago

Same here - [Edit: Inflammatory]

(edited)

1 Message

18 days ago

The same  thing just happened to my account.

1 Message

Happened to me today as well.

Official Employee

 • 

1K Messages

11 days ago

@user_b0360d , @user_7lz1in , & @user_jkw8hj We can help have your xFi Complete WiFi evaluations checked to confirm your eligibility for a complimentary WiFi Boost Pod. Please send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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