Visitor
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2 Messages
How do I get the WiFi Boost Pods at no extra cost
I received the e-mail that my Wifi evaluation is complete and that I'm eligible for WiFi Boost Pods at no extra cost.
Clicking on the redeem my pods link just tells me:
Looks like you aren’t eligible for this offer
Don’t worry, you can still purchase an xFi Pod to pair with your xFi Gateway.
How do I get the free ones?
Accepted Solution
dbarucci
Visitor
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2 Messages
4 months ago
I was able to direct message to the support team via this forum and they were able to verify the results of my evaluation and submitted the request for my free pod. I received it today and installed it successfully - already seeing a big improvement.
Thank you!
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user_b0360d
Visitor
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2 Messages
4 months ago
Same here - [Edit: Inflammatory]
(edited)
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user_7lz1in
1 Message
4 months ago
The same thing just happened to my account.
1
XfinityMartyR
Official Employee
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1.3K Messages
4 months ago
@user_b0360d , @user_7lz1in , & @user_jkw8hj We can help have your xFi Complete WiFi evaluations checked to confirm your eligibility for a complimentary WiFi Boost Pod. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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