Contributor
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188 Messages
Email - Action Needed: Your TV equipment needs to be replaced
I DM'ed Xfinity Support. They told me make a public forum post... I got email saying "Action Needed: Your TV equipment needs to be replaced". I currently have an XG1v4 4k DVR plus two Cable Cards devices.
-Exactly what equipment of mine needs replacing?
-Exactly what devices and/or services of mine will stop working if I do nothing?
Accepted Solution
tzr916
Contributor
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188 Messages
2 years ago
According to DM's with official support, I have nothing to worry about with my current equipment. So thankfully, nothing will need to be changed.
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Again
Expert
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31.4K Messages
2 years ago
@tzr916
Does the email have the official red Xfinity logo next to it?
(edited)
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tzr916
Contributor
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188 Messages
2 years ago
With your new equipment, you will still have access to your On Demand purchases, but you may lose access to your DVR recordings.
If you do not upgrade your equipment, you will no longer be able to access On Demand and SVOD on your outdated TV boxes as early as June 12, 2023. However, you'll continue to have access to most of this content, as well as your purchases through Xfinity Stream.
We hope you enjoy your new TV equipment. To learn more about the benefits of X1, click here.
Thank you for being an Xfinity customer.
I barely use my XG1v4 4k DVR, unless there is "real" 4k content like the Olympics. Mainly worried about them shutting off my Cable Cards, as their serial numbers are listed in this email.
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CCRenee
New Problem Solver
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169 Messages
2 years ago
Hi @tzr916 and thanks for reaching out to us at Xfinity!
Thanks for letting us know about the email you received regarding your equipment. We'd be happy to help!
Please send our team a direct message with your full name and address. Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
If your DVR has a hard drive, you would be better off keeping it. The newer DVR's us the cloud for storage.
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