Hi, Please check out my stats and let me know if you see anything of concern: Procedure Status Comment Acquire Downstream Channel 519000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only Channel Lock Status Modulati

I received an email to Upgrade your TV equipment – at no additional cost how do I Order the X1 TV equipment 4K HDR set top boxes XG1v4 and Xi6 to replace current units. Thanks

My XR2 Remote menu is in Spanish and I can't get it to go back to English. When I press the menu button it only shows Spanish.

I am not able to connect to both Xfinity Wifi (public access) from my MAC at home: - XFINITY - xfinitywifi I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home. At the same time, other devices at my home like iPhone and iPad, able to

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel. I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place

I keep seeing commercials for the new Ion Mystery channel. It's supposed to replace Court TV Mystery channel. Are we getting this channel?

I have seen numerous posts about incoming calls to mobile phones going straight to voicemail, but I have not seen any publicly available solutions. Both my wife and I have calls that are not in our Contacts list go straight to voicemail. This has caused some issues with business related calls. My wi

I have a reef tank controller that requires a 2.4 GB connection. In setting up that controller how do I, or do I need to, specify anything within the Xfinity router?

I'm purchasing a new modem and router. How do I reach customer support to check if they are compatible with Xfinity, and are appropriate for my internet speed before purchasing

How do I get insurance information for an accident involving a Comcast vehicle? It may have been a Comcast contractor.

My Setup: xFi Advanced Gateway = XB6 (ARRIS TG3482G) Main X1 TV Box = ARRIS XG1v4 Bedroom 1 = Arris Xi6 Connected Wirelessly Bedroom 2 = Arris Xi6 Connected through Ethernet Here's my issue: The Xi6 devices within my two bedrooms are horrible for Live or Recorded TV. This has been going on for a lon

I recently swapped and received the 4k DVR box. Since the install I have had various issues. I’ve changed the coax,etc. The one thing that I have noticed is the device gets hot, I’m talking 120 degrees. This doesn’t seem normal operating temperature. Please advise

Received an unsolicited email about a cancellation request that I did not initiate.

I have xfinity cable service with my own compatible modem (Arris SB8200). I will the replacing the router currently connected to with a newer one (new one is a mesh based router). My questions: 1. Do I need to do anything other than - (1) turn off the current router - (2) turn off the modem - (3) un

My agreement is over and i'm unable to change my plan online. When selecting change plan it takes me to a page to contact xfinity.

How can I have my partner name be on bills and get notifications about new statements the same way I do?

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

On 8/28/2023 I chatted with an agent about a payment extension. After the payment extension was processed the chat agent asked about changing my legacy (NOT ON CONTRACT) (X1 Premier Pro + TP) plan. I said “No Thank You” after reviewing the proposed changes and ended the chat. Moments later I get a c

I just received my Xfi gateway and would like to activate it. However, the service from the previous tenant (also Xfinity) is still active. Will that prevent me from activating my service? Does he need to cancel first?