Xg1v4 overheating

@user_675df2 ! 

Thank you for reaching out to me on our Xfinity Forums! This does sound like you need to reposition your box to a location with proper air circulation or we need to get you a new box. 

For information on getting your box positioned for optimal airflow, see this video https://youtu.be/rhjM-HHWwAk

If you need to have your box swapped, you can either take the box into an Xfinity Service Center and swap it out or I can order you one to be shipped to you. If you would like me to ship it, will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it