U

Visitor

 • 

5 Messages

Thu, Sep 8, 2022 2:45 PM

Closed

Xg1v4 overheating

I recently swapped and received the 4k DVR box.  Since the install I have had various issues.  I’ve changed the coax,etc.  The one thing that I have noticed is the device gets hot, I’m talking 120 degrees.  This doesn’t seem normal operating temperature. Please advise 

Official Solution

Official Employee

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616 Messages

3 months ago

@user_675df2 ! 

Thank you for reaching out to me on our Xfinity Forums! This does sound like you need to reposition your box to a location with proper air circulation or we need to get you a new box. 

For information on getting your box positioned for optimal airflow, see this video https://youtu.be/rhjM-HHWwAk

If you need to have your box swapped, you can either take the box into an Xfinity Service Center and swap it out or I can order you one to be shipped to you. If you would like me to ship it, will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

(edited)

MNtundraRET

Expert

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5.4K Messages

3 months ago

Please make sure the box has adequate air space. Do not stack it on another device, or enclose it in a cabinet.

Rustyben

Expert

 • 

24.5K Messages

3 months ago

@user_675df2 check on top side, middle-front for a small round fan (an inch diameter or so). Is it turning? may need a bright light of some kind to see it. The fan may be stuck.

XfinityEthan

Official Employee

 • 

1.1K Messages

2 months ago

@user-675df2. Glad we could get you taken care of with a new 4k box. Don't hesitate to reach out if you need anything else 24/7. 

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