I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.

Received an email from Xfinity.com (not xfinity.com) titled "Your bill suspension." The email pretends to be official from xfinity using a "make a payment" button right at the top right (probably a link to fool people who might be a little more confused than I was at first-the link to financial dest

Hi! If there is a live agent here? I need help with a problem with my plan. I have been a Comcast customer for almost 20 years since the 90's when Comcast acquired Roadrunner in Jacksonville, pretty much non-stop. But in recent years, every time the current plan runs out, I have a problem with hidde

Not sure where else to get help for this, so trying here. I called in last week to cancel service and also requested the overhead service line running to my house be removed since it isn't needed. I was routed over from retentions to tech support and while they seemed confused and surprised by the r

Hi! I have been experiencing very severe lag/packet loss on Final Fantasy XIV. I have read online that this has historically been an issue with Xfinity and FFXIV servers. I haven't been able to figure out if this is an Xfinity issue or a FFXIV issue - I have included a ping pointer screenshot below.

After the xFinity Stream app updated overnight, my downloads are now stuck on “Unnamed Device” though I’m still using the same device to which they were initially downloaded. Signing out/signing back in and deleting/reinstalling app have not helped situation. In Settings, no devices are shown as hav

I have Super+ More plan which includes HBO Max. How will this be affected when HBO Max merges with Discovery+ and becomes Max in May?

We received an email today that maintenance is scheduled for our address on "01/21" which is assumed to be January 21st, three months ago. There is no contact method on the email for us to easily verify if this was a valid email or if there is a correction to the maintenance date. The only option is

Xfinity Stream app is not recognizing that it's on my Comcast home network. I can't watch live TV on my smart TVs. I used to have one of Comcast's XFi modems, but bought my own modem earlier this month. The modem was plugged into the cable line, but ALL my devices for internet and TV connected wirel

I receive scam vouchers claiming purchases with Geek Squad and also bills from PayPal. I no longer have a PayPal account. Need to change my Comcast/Xfinity account email.

I tried calling customer service but the recordings pretty much forced you to Xfinity assistant. When I finally got a live agent he said he couldn’t help because our tv plan was part of our community HOA and i would have to call. Well tried that and got nowhere. Any suggestions would be appreciated

Outgoing email is rejected to this domain, (Yes, I have tried other recipients at this domain) however I can send from gmail. Error message is shown below. It makes no sense to block OUTGOING messages as junk mail. How can I fix this? Reporting-MTA: dns; resqmta-a1p-077435.sys.comcast.net [xx.xxx.xx

I currently have the Gigabit Extra 1300 Mbps plan but I know some of my neighbors are eligible for the Gigabit x2 2100 Mbps plan. I assume there must be some distribution equipment to upgrade before I can get this tier at my house, but I'm less than half a mile away, so hopefully it's coming soon. H

I believe I'm experiencing a similar issue to what many others have reported on these forums, with a Motorola MB8611 frequently rebooting with SYNC Timing Synchronization failure log messages that happened before the switch: I haven't seen any in the last ~8h since switching, though, so they're clea

I have been a subscriber since 1995. All attempts through retention and chat to get a reasonable deal for tv and internet have been unsuccessful. Why doesn't Xfinity value existing, long term customers. I have a week before my current 24 month contract expires. I am getting very frustrated. A little

This morning I called Xfinity to cancel my Internet for May 7 the agent I spoke to was lovely but he put the can date for May 24 and I just don’t understand why my canceled date is set that day. If I no longer need the service I called another agent to ask them the question they they said that they

Hi there, I just started a new network service using my own modem. However, I received an email reads that there’s a new equipment on the way. I don’t think this is supposed to happen. How to address this problem?

I enrolled in the seasonal plan in Sept 2023 with an effective date of Oct 26. However, I have continued to be billed at the normal rate. Several contacts and 2 lengthy phones calls only resulted in a partial credit for 1 billing period. What else can I do get get this problem resolved?

Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is inte

My service was disrupted on 8/27/24 from 9:30p - until 8/28/24 until about 3pm. It appears it was only at my house. Can you tell me what this was relating to?? Thanks