2 Messages
An unanticipated equipment shipment to me
Hi there, I just started a new network service using my own modem. However, I received an email reads that there’s a new equipment on the way. I don’t think this is supposed to happen. How to address this problem?
Accepted Solution
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
Once shipped I would be unable to cancel the order @TorrisBabelEI . Once you receive the equipment you are able to return. Luckily, we have made the process a bit easier for you. Here: https://www.xfinity.com/support/articles/returning-your-equipment?linkId=85670289 are the steps to initiate a return of your equipment. We have an awesome partnership with UPS and will take care of the postage for you!
You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. Or you can always visit a local service center to return the boxes. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you.
0
0
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
Thank you for reaching out @TorrisBabelEI . I am sorry for any confusion with your order. Did you get the Flex services by chance? If so, this sounds like your Flex Box.
1
0