2 Messages
Options for downgrading my internet only plan
I tried calling customer service but the recordings pretty much forced you to Xfinity assistant. When I finally got a live agent he said he couldn’t help because our tv plan was part of our community HOA and i would have to call. Well tried that and got nowhere. Any suggestions would be appreciated
Accepted Solution
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@user_je132l Thank you for reaching out on the Xfinity Community Forums. I am happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_je132l
2 Messages
2 years ago
I guess I’m blind or thick but I can’t find/ see a direct message icon
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