It's been at least 4 months or more since Xfinity bypassed the connection between our house and our neighbors, running a big orange cable around our entire yard (up and down both sides of our lawn). I spent the entire summer moving the cable out of the way and back in place each time I mowed the law

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

Phones have been paid off in full for 6months to a year, will not unlock them. Was told several times that it will be unlocked! Phones should unlock automatically within 48 hrs after paid in full! Terrible business how are they doing their customers this way! Trapping them. I will go to corporate!

Spent many hours troubleshooting a month-long intermittent Cable TV & Internet outage issue, and finally traced the problem to a bad (exterior) Xfinity 3-way cable splitter... if I take the bad splitter to an Xfinity store, will I be able to get a free replacement splitter?

I got an updated gateway today. Rented. My understanding is that I can use my Xfinity app to activate this new device to replace my "old" rented modem. The card in the box states to "disconnect any internet equipment currently in use." Should I disconnect/unplug my old modem before using the app? Ho

In 97225. No Internet for 9 days! No update on site. No update in app. No update on the phone. MAKE COMCAST A UTILITY SO THEY HAVE TO SUPPORT THEIR CLIENTS FAIRLY!!

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing adde

Is it possible to upgrade my tv package by just adding channels and not having to exchange equipment? I’d like to just keep the boxes I have since they were just oinstalled a couple of months ago. Thanks!

Hello, After dealing with this over several weeks , which included several contact by phone & IM with Xfinity support. I thought I'd try here.  The issue seems to occur mainly durring specfic times of day  (currently around 9-11am , and again in afternoon from 4-7pm) .  The outa

I submitted for a move and am taking my xfinity modem with me. However, I no longer need the xfinity flex TV box I have and opted to return it. I am unclear if I need to return it within 10 days of the submission I just made (within 10 days of today), or within 10 days of my service ending at my CUR

Hello, Last year, I was looking through mobile plans via chat with agent, then he opened an account for me, he told me a price at first, and before we finish, he changed the price to higher charges, I refused th Subject: Urgent Assistance Required for Account Charges Hello, Last year, I was explorin

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage

Hello, Starting around a month ago, my download speeds dropped from ~300 mbps to a ~5-10mbps. At the time, I was told that my modem was out of spec as I our speed was recently upgraded across the network, and so I upgraded to a DOCSIS 3.1 modem, ASUS SB8200. After upgrading, my speeds were even f

Hey I've got kind of an odd situation I'm trying to work out.. Several years ago a friend & I moved in together. At the time, we both had our own separate comcast/xfinity internet accounts for separate residences.  When we moved, she set up the new home's internet under her name/account

My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?

Getting error code SDI 0001 on xfinity stream app

I switched my Master bedroom and den cable box names?

Hi, I just bought an Arris S34 to replace my S33 modem so I can get the upgraded upload speeds. Is there something I need to do to make this happen? I activated the new modem but the upload speed is the same. Thanks!

I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from

I am signed up for the 2nd level live tv package (125+ channels). I have not received my x1 box yet but want to access my channels. When I login into the Xfinity Streaming app, I am missing my live tv package and only have access to handful of channels. Is my x1 live tv package not compatible with t