1 Message
Xfinity keeps charging me for inactivated closed account
Hello,
Last year, I was looking through mobile plans via chat with agent, then he opened an account for me, he told me a price at first, and before we finish, he changed the price to higher charges, I refused th
Subject: Urgent Assistance Required for Account Charges
Hello,
Last year, I was exploring mobile plans through a chat with an agent. He opened an account for me and initially quoted a price. However, before we completed the process, he changed the price to a higher charge. I refused the service and asked the agent to cancel everything. He assured me he would cancel it, but it seems he only put a hold on the account.
When I called back, another representative closed the account. Despite this, I have continued to receive charges from Xfinity Mobile for a service I never used or activated. I've reached out to the Xfinity Mobile team about six times, but they have been unable to assist me.
I need this issue resolved urgently, as my payment is likely to be sent to collections. If that happens, I have all the details and proof that I canceled the services and did not activate anything, and I will move to legal assistants. It feels like Xfinity is still fraudulently charging me for services I never used.
Accepted Solution
XfinityJustinC
Official Employee
•
1.1K Messages
11 days ago
@user_2su3uv thank you for sending the direct message, I'll follow up with you there to continue.
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XfinityJustinC
Official Employee
•
1.1K Messages
11 days ago
Hello, @user_2su3uv thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help with the billing concern. I did want to help get the proper expectations set up that I may need to create a ticket for the resolution, based on similar instances when working with customers. Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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XfinityJustinC
Official Employee
•
1.1K Messages
11 days ago
@user_2su3uv I appreciate your time working with me today. Since we had to get the ticket created, I'll follow along from my end and check in throughout the remaining process. If you need anything before I check in with you, please just follow up at your convenience in the direct message.
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