need tech to install new gateway

It's a more complicated installation than normal, alas. My older gateway right now lives in my barn office and sends internet via wifi to my pc and my wife's pc, and then via underground conduit coax into the house. In the house I have a second router configured as a Internet Access Point to deliver wifi to the house and the smart tv which has a wifi xfinity cable box in its setup. I'm told I need to switch this orientation, to put the Xfinity gateway in the house and move the IAP to the barn to deliver wifi to the two PCs there. We also have 2 lines of telephones as part of this system, so it's not straightforward in my view. I'm willing to pay for having someone else handle the headaches.

The issue is that now once a week or more, the TV goes black, and I have to reboot the barn-based gateway to fix things.   Hence my thought to upgrade.

Thanks for your help. 

@rmrav48

Thanks for clarifying so if I'm understanding you correctly you need to have the Xfinity modem moved inside the home where the coax cable will need to be ran to the home. No problem we can get a technician out there for you go ahead and send me a direct message

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

Decided to leave modem in my barn, as there is no place in the house where coax, ethernet and phone line are near each other. Got the updated gateway yesterday. Now it disconnects my internet every 30 minutes. Tech arriving today. Very frustrating.

@rmrav48

Thanks for the update,  I'm glad the tech got the new modem activated but I do apologize you're still having connection issues.

 I'll follow up with you after the technician leaves today to make sure they got everything fixed and working.

I'll respond to you in our private chat we have in the direct message