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user_fu6fkl
1st Topic
Originator

1 Message

Monday, December 9th, 2024 2:38 AM

Samsung Tv

Getting error code SDI 0001 on xfinity stream app 

Question

 • 

Updated 

4 months ago

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Accepted Solution

MikeB39A

Problem Solver

 • 

665 Messages

4 months ago

What to do when you see SDI 0001:
  • Check your internet connection: Ensure your Wi-Fi is working properly and that you have a strong signal.
  • Restart your router and modem: Sometimes a simple reboot can resolve connectivity issues.
  • Check for network congestion: If multiple devices are using the same network, try reducing usage on other devices.
  • Update the Xfinity Stream app: Make sure you have the latest version of the app installed.
  • Contact Xfinity support: If the issue persists after trying basic troubleshooting steps, reach out to Xfinity customer service for further assistance. 

0

XfinityRay

Official Employee

 • 

2.7K Messages

4 months ago

Hi there, user_fu6fkl! Thanks for taking the time out of your day to reach out about the error you are getting. We want the Xfinity Stream app working great all the time and are happy to help! What troubleshooting steps have you tried so far? Are you getting the error after you log in or when trying to access a program? 

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