Outside cable never buried

It's been at least 4 months or more since Xfinity bypassed the connection between our house and our neighbors, running a big orange cable around our entire yard (up and down both sides of our lawn). I spent the entire summer moving the cable out of the way and back in place each time I mowed the lawn and, this fall, cleared the leaves. Are we supposed to live with this orange cable in our yard forever? I couldn't find a way to request a cable be buried, the Xfinity Assistant is useless, and when I reported the cable as a tripping hazard, someone from Xfinity came out (more than a month ago now) and said it should be buried soon but he had no idea when.

Is there any way to schedule service or open a service ticket to track progress? How do we get the line buried? Who is responsible for burying the cable? From what we can tell, they either don't exist or aren't doing their job.