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Xfinity 4K XG1v4 Cable Box Audio Output
Is there any 4K cable box units that have analog audio output ports on it?
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X1
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Credit for outage
I recently had an outage. The outage was relatively brief - one day (if that is short) but I had to get a new cable put in (I had a temporary cable). I had alot of follow up that needed to be done to get the cable installed. The ticket was closed - comcast said that it had been run, when that did no
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Customer Service
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Chat agent asking bank routing details
I had an agent ask me for my bank routing/checking ID numbers - I declined asking if agent could email me a link instead of giving them through chat, which they did. It should be standard to send a link via email to go through the My Account where agent cannot have the details instead of through cha
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Customer Service
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Xfi pods
If we are connected to the gateway we can get close to the 300 speed but when we are connected to a pod we are only getting 9 to 16 for speed. This is causing issues with e-school right now as we are all working at the same time and need to be in different rooms. Why are the pods so much slower?
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Xfinity App
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Plan not updated in online account.
I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did. I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my account
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Customer Service
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Internet Outage lasting DAYS
Is anyone else experiencing an outage with their wifi? I have not had internet in days. It may be over a week or longer. I remember it being out a while back but don't remember when. I rarely use the wifi. For the last several days, I've checked the xfinity app for status and it always says the same
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Customer Service
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ARRIS SURFboard SBG7600AC2
Is the ARRIS SURFboard SBG7600AC2 compatible with Xfinty Internet services? Thank you Bob
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Your Home Network
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Xfinity Stream not working in Chrome TVAPP-00170
This problem started suddenly about a week ago. It was shortly after an hour-long Xfinity service outage in my area, but I don't exactly remember when that occurred in relation to the start of this problem, which is that whenever I try to access Xfinity stream in the Chrome browser, I get a black sc
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Xfinity Stream Website
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Received Xfinity Stream error code TVAPP 00116
TVAPP 00116 Receiving this Xfinity Stream app error code when selecting a channel. Restarted Roku and reset modem. Still no resolution.
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Xfinity Stream Website
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Poor Customer Service
I was told last week that I could get a discount on my services, but I would have to wait until August 1st. Someone was supposed to call me, but never did. So, I called today and I was told there are no discounts. Why was I told last week there were and this week there aren't? Was that just to placa
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Customer Service
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prepaid visa debit card
How do i log in to find my card balance? I tried the address on the back of card and it does not work.
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Customer Service
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I have not received the refund check after closing my xfinity account
I was promised a refund check after closing my account after moving. I have called with only being put on hold for hours. I have chatted for hours, with empty promises and assurances from the xfinity chat every time that the refund check would be sent in 2-3 days.. How do I get Xfinity to send me a
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Customer Service
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Poor Streaming Quality on Xfinity Stream
I'd like to echo the statements that I've seen on the forum here. The stream quality has become exceptionally poor recently. I have tried on Edge / Chrome for Windows and Chrome on Mac, there is no difference in the quality, all very poor and pixelated. It was very good about maybe a month ago and t
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Xfinity Stream Website
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Not seeing improved upload speeds after upgrading to a Netgear CM2000 DOCSIS 3.1 modem
I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps. I spoke with support today and they said the modem is provisioned and everything looks good on th
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Your Home Network
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Movies Anywhwre app
can the movies anywhere app be added to flex ? The app was in the X1 box but it’s not on flex.
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Flex
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Just posting this so I can PM
Just posting this so I can PM
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Getting Started
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Credit card entry.
Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addin
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Sign-In and Account Management
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DIRECTV Stream on Flex
Is there a way to add DIRECTV Stream app to my Flex
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Flex
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Live TV Guide is wrong
Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.
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Channels and Programming
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Court TV gone!?
The other day Court TV was showing a game show even though the menu still called it Court TV. That resolved after a couple hours. Now today the channel has been replaced with grit TV. I've seen old forums so I'm sure the answer is going to be that my local affiliate is to blame because this seems to
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Channels and Programming