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dylansquirmle
1st Topic
1st Reply
1st Accepted Solution

Visitor

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3 Messages

Friday, February 25th, 2022 6:58 PM

Closed

Chat agent asking bank routing details

I had an agent ask me for my bank routing/checking ID numbers - I
declined asking if agent could email me a link instead of giving them
through chat, which they did.
It should be standard to send a link via email to go through the My
Account where agent cannot have the details instead of through chat.
This is a security issue, possible fraud - routing and bank
information are sensitive.
Is this normal practice? If so, why? It seems like an obvious way to
give someone leeway to clear your account out.

Agent name Shoryakant
chat id-908709084744403344

Question

 • 

Updated 

3 years ago

1.4K

2

0

Accepted Solution

CCRobert

Official Employee

 • 

455 Messages

3 years ago

Hello @dylansquirmle I am so sorry to hear that this has happened. You can never be too careful nowadays. I appreciate your bringing this to our attention. We do have a team that specializes in these matters. The (CSA) Customer Security Assurance team can be reached at 1-888-565-4329 or https://comca.st/3hiI95w  

0

Accepted Solution

dylansquirmle

Visitor

 • 

3 Messages

3 years ago

calling now thank you

3

0

CCRobert

Official Employee

 • 

455 Messages

@dylansquirmle It was my pleasure. I hope that you are able to get this straightened out. Please keep us posed with what you are able to find out. We would like to use the information to help benefit other customers with the same or similar issues. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

dylansquirmle

Visitor

 • 

3 Messages

I called the number, confirmed some details such as the URL of the chat and the helpful agent spoke to their supervisor and confirmed with me that I should have never been asked these details via chat. She stated that Xfinity would only need the last 4 digits of any card, banking, or social security number for any type of confirmation and would never ask any more than that. She filed an incident report and assured me this would be escalated for further training with the agent. Thanks Robert!

3 years ago

0

CCRobert

Official Employee

 • 

455 Messages

@dylansquirmle That's awesome! I am happy that the CSA team was able to get this taken care of for you. It's always a red flag when anyone asks for full account information or SSN over these types of platforms. I hope that you are now able to put your mind at ease. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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