slickmom3's profile

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2 Messages

Wed, Apr 15, 2020 2:00 PM

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Xfi pods

If we are connected to the gateway we can get close to the 300 speed but when we are connected to a pod we are only getting 9 to 16 for speed. This is causing issues with e-school right now as we are all working at the same time and need to be in different rooms. Why are the pods so much slower?

Accepted Solution

darkangelic

Expert

 • 

2K Messages

2 y ago

The xFi Pods are designed to work in a mesh system with your Comcast gateway, to cover the widest possible area. 

In order to work as intended, the Pods should be arranged in a "Star" configuration, with your gateway in the center and the individual pods radiating outwards like the points on a star, or spokes on a wheel:

 

                                                ----

                                                                            ||

                                                                            ||

                                                                            ||

------------==============---------------

                                                               |           |                 |

                                                        |

                                                                                              |

                                                                                         --------

 If you have a Pod that's too close or too far from the gateway, or if you have too many Pods in your home,  it could cause connection overlap / conflict with devices trying to access your network, or even with other Pods, thus slowing down your speed. 

 

----------==================------------------

                                    !                                   !          !                               !                                      !

                                      ~  ~  ! Device !-~ ~           ~  ~  ~  ~  ~  ! Device ! ~  ~  ~  ~  ~  ~  ~

 

Try disconnecting and rearranging the Pods, one at a time,  in the star configuration as mentioned above. 

 

XfinityJosh

Official Employee

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131 Messages

2 y ago

Hi,  It sounds to me like your Xfinity Gateway is too far away from the first pod and then possibly the next pod is too far away from a pod and or the device itself. 

New Poster

 • 

3 Messages

2 y ago

is there a recommended distance between pods?

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