2 Messages
Credit card entry.
Starting this month, I am no longer able to pay my bill online. Every time I try I get the following:
You can't add a new payment method yet
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
When adding a phone number, it tries to verify using a text message which will not work because the number is not a cell phone.
Why is this happening and how does this get fixed? I don't want my payment to be late!
Accepted Solution
XfinityJoe
Official Employee
•
817 Messages
3 months ago
Good morning @user_3okmr2 we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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