Hi, I’m in the Alabama area. How can I tell if mid-split is available? I could not find the direct messaging in the page like other posts said.

I had an agent ask me for my bank routing/checking ID numbers - Ideclined asking if agent could email me a link instead of giving themthrough chat, which they did.It should be standard to send a link via email to go through the MyAccount where agent cannot have the details instead of through chat.Th

Trying to get service at address, showing not available but all of my neighbors have service available. What do I do?

When I launch the Stream app, the logo screen video interrupts whatever I am listening to on my device. I understand that if I want to start watching video, it needs to take over the audio/video on my device, but many times I launch the app for other reasons, like just checking to make sure somethi

There is nothing I have changed in my house that would justify my data this month going over the 1.2TB you have capped. I have been with Comcast since 2007. Last Sept I used 195 GB, Oct 262GB, Nov 4407Gb Dec 340Gb, Jan 373Gb, Feb 501Gb, Mar 988GB, now in April I supposedly have used 1.43TB of data.

I have a new Samsung smart tv. All remote control functions are working except for voice control. Comcast already sent me another remote, the xr11, as they thought the other one was faulty. Neither one works.   The voice control setting on the tv is set to ON. I have done a factory reset, checked th

Can someone tell me if Xfinity Stream supports Windows 11 and Microsoft Edge? I got a new laptop and it has both. I need to know before I install Chrome. Thanks!

I have a HD 720p XFINITY Home Security Camera connected to the XW3 power supply. The RJ45 connector is damaged and I would like to replace it. Does anyone have the color/pin out wiring available? I tried the following but it did not work. A. white/orange (pin1). B.  orange (pin 2). C.&nb

Location currently has xfinity internet, Id like to add a prepaid modem/router just for a tenant using a coaxial splitter to feed the two modem/routers. Is this possible/allowed?

When I playback a show I've DVR'd through the Stream app, playback is normal until around the 35 min mark when the picture freezes but the audio remains playing. This seems to be happening with Bravo shows on my iPad and iPhone. 

I called XFINITY and asked them to do something about the cable and cable box that were removed from our house because of remodel. I got a ticket number and someone was going to stop by, but that never happened. Meanwhile, the cable and box have been sitting in our front yard. It is really difficult

I have an Arris TG1682G router/modem issued to me by Xfinity. I noticed some download speed oddities when using WiFi.  Note that measurements were made within 4' of the Arris, all measurements were made using Fast.com, and all speeds are in Mbps:     Ethernet - 826  &n

I have disabled my xfinity hotspot but we still have a hotspot active close enough to us.  I'm assuming from a neighbor.  This allows my kids to access the internet even when I use the XFi app to shut it all down and pause their devices.  This really ticks me off, Comcast.  What's the point of havin

I have a Customer Owned Modem MB8611 which works with 1200mbps, but not 2000mbps. Looks like Xfinity just released the 2000mbps speeds to work with customer owned Modems, previously it required the xFi Gateway. I was told by Comcast that my Motorola MB8611 was compatible with the 2000mbps Plan. I ha

So I had Verizon FIOS and recently moved to Xfinity. Verizon gave me a free soundbar which runs Google chromecast.  I'm trying to connect my X1 STB to the soundbar and then to my tv.  When I do this, all I get on the screen is "connecting to Xfinity X1."  Could there be some kind of

Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requ

I've had one XG1v4 box for a number of years and recently decided to add a second tv box and received an XiD-P. I would like to order a second XG1v4 box to replace this XiD-P box since these will be used with 4k TV's. Please let me know how best to proceed with ordering an XG1v4 box. Thanks!

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

I have devices that xfi's advanced security are blocking and I want them unblocked. One example is my smart thermostat. I enabled advanced security and it told me the thermostat was going to a known malicious site. The address listed was internal to my home network btw. I want to whitelist devices b

The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.