answerneeded's profile

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Tuesday, May 12th, 2020 9:00 AM

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How do I whitelist on the xfi router

I have devices that xfi's advanced security are blocking and I want them unblocked. One example is my smart thermostat. I enabled advanced security and it told me the thermostat was going to a known malicious site. The address listed was internal to my home network btw. I want to whitelist devices but there doesn't seem to be that option. I am incredibly uncomfortable with the idea that Comcast tech support has more control over my network than I do.

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Expert

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108.3K Messages

5 years ago

You currently can't. The only thing that you can do is to just disable the Xfi Advanced Security feature as a work-around for now and see. It's buggy !; 


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

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@EG  Is it safe to disable the Advanced Security settings?

Expert

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108.3K Messages

@user_849d6d 

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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