Data Overage

There is nothing I have changed in my house that would justify my data this month going over the 1.2TB you have capped. I have been with Comcast since 2007.

Last Sept I used 195 GB, Oct 262GB, Nov 4407Gb

Dec 340Gb, Jan 373Gb, Feb 501Gb, Mar 988GB, now in April I supposedly have used 1.43TB of data.

This is an insane amount of data for any household to use! I want to know why all of the sudden my usage has gone from normal to insanely rediculous.

In April when I received the message saying I was nearing the 1.2Tb customer service suggested re-starting my modem. So I did. I told everyoe in this house, mark my words next month I gaurantee they will say we are over! Over the 1.2TB of data! there is no way we have used that much data. I have disconnected everything and re-started all the boxes and modem. I have removed any old devices. Anything I didn't regonize I paused. this morning when I tried to connect my work laptop to our remote service I couldn't.

This is unacceptable! I work from home internet is very important for me to do my job. i pay over $300 for TV Internet, and phone that I don't need and can't get rid of unless I want to pay more per month. I can't sign up for any promotions or deals for service because I am an existing customer. I can't believe that this is happening right now! Something needs to be done and you can't even talk to a person here in the U.S. in customer service. The automated service is just as frustrating.