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mikestep
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Wednesday, November 15th, 2023 1:13 PM

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Order XG1v4 box (to replace XiD-P)

I've had one XG1v4 box for a number of years and recently decided to add a second tv box and received an XiD-P. I would like to order a second XG1v4 box to replace this XiD-P box since these will be used with 4k TV's. Please let me know how best to proceed with ordering an XG1v4 box. Thanks!

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1 year ago

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XfinityGabriel

Official Employee

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1.9K Messages

1 year ago

Hi, @mikestep Thanks for taking the time to reach out to us for help with getting a new set-top box for your 4k TV and for allowing us the opportunity to assist. We are the perfect place to go for help with equipment concerns such as this. We have three great options to get you a new box. We can have one shipped to you for a shipping fee, schedule an installation appointment with an appointment fee, or you can simply head down to your nearest XFINITY store and swap it out. Which would work best for you?

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mikestep

2 Messages

If you could have an XG1v4 set-top box shipped to me that would be great. Thanks!

1 year ago

0

XfinityEva

Official Employee

 • 

1.3K Messages

@mikestep Sure thing! Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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1 year ago

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