When I try to put 3 xFi pods into my cart to buy them, I am bounced to another screen telling me Comcast is available in my area.  How do I buy xFi pods online?  What number do I call to buy them?

Turned on my TV tonight & couldn't get sound on any channel or on any On Demand programming. TV was fine last night & nothing was changed. TV was NOT muted and volume was the same as it has been. Using the TV speakers. Went thru all the settings & all looked good. Other TVs in the house

Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?

How do I get help with seeing if Xfinity will do branch trimming around wires. The tree is not in my yard but it affects the wires to my house.

I was supposed to get delivered an Xfinity Starter Kit that included the Xfinity Flex router/modem. It was stolen off of my porch and now I am unable to use the internet since I have no router/modem of my own. Can I be resent another starter kit and am I offered theft reimbursement?

I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings.  I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means th

I have an Arris TG3482G leased from Xfinity. I know how to login to 10.0.0.1 but I don't see where I can check my downstream/upstream status. How can I check it ? I have seen some post with lot of output about it, but I don't seem to find it. Regards, Sankar

Hello,   I recently swapped my XB6 Gateway (Shiny Dark Gray) for the XB7 Gatway (White/Gray). I did the self-install which meant launching the xFi app, and completing the swap of the XB6 to XB7. This took about 30 mintues and I was up and running - all 45 devices connected to the Gateway. I use the

Hello Customer Service- My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this? Thanks!

Our cable comes into a room that is not our office, the TV is there but we have spotty wifi service in our upstairs offices. The house is brick and there are plaster walls between the router and our offices.  I would like to have the cable brought in to a place closer to the offices, but still

My available balance is only $51.54. However I have only used $118.62 out of the original $180.00 loaded. My ending balance is $61.38 which is correct. How do I get the additional $9.84 to be reflected in my available balance so I can use the entire $180.00? Thank you.

Hi, I had a technician come out and tell me that they would need to install service in my apartment, however, Xfinity would need permission from the landlord to drill. Is there a template of a letter of permission that the landlord can fill out and email?

Plugged in my recently received Arris TG1682G modem in functioning power outlets. Should there be a power light showing? If not, is the device defective and what is the next step to get a functioning Xfi Gateway modem?

How do I add a photo of myself to my account profile?

If I've got my technologies all messed up, I will appreciate correction:   I am a prospective cord-cutter. Ideally, I would like to get only internet service from Comcast, not phone, not TV.   I might be interested in maintaining a landline phone, i.e., in addition to my mobile phone. It seems that

I received a Vizio soundbar recently. I am trying to set it up with my TV and my X1 box/dvr. I haven't had any sucess in getting it set up the way I thought it would be best. The TV is an older Insignia https://www.insigniaproducts.com/pdp/NS-32L550A11/9588387 The soundbar is a Vizio https://support

I have ARRIS TG862G from Comcast. This one has both connections: RJ11 for phone and RJ45 for internet. My question is that does anybody sell replacement that handle both RJ11 and RJ45? I don't really need wifi feature although most of these routers today has it (I have separate router). I'd like to

I was sent a new modem and I installed it and mailed back the old one. I later found out that my home phone stopped working when I installed the new modem. I have been trying to text people on the app first with the completely unhelpful AI assistant and then with the live agent who I thought was tr

I have a new Yamaha RX-A2A Receiver. Xfinity X1 cable plugged into in HDMI 1. Fire TV 4k stick in HDMI 2. Chromecast in HDMI 3. Connected to 65" LG OLED TV. Everything works until I switch from either the Fire TV stick or Chromecast back to the HDMI 1 - Xfinity cable box. What happens is that all

I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps.  I spoke with support today and they said the modem is provisioned and everything looks g