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Thank you for reaching out. Our system normally takes between 24-72 hours to update when it comes to charges, movies, etc which may be the reason the representative may not have been able to see the movie you were speaking of. I would highly suggest
I was just charged for an on demand movie I did not purchase
I got a text message at 10:38pm tonight thanking me for a rental of Downtown Abbey a New Era HD Movie for $19.99 -I did NOT rent this. How is this happening and why was I billed for a movie I did not purchase. I tried chatting with live agent and not working
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Paying for 300M, but getting 150M, the lower tier.
Hi, I am current paying for the 300M download speed. However, after I chatted to someone with comcast and renewed my contract that should be 2 months away, my download speed is downgraded to 150M. This shouldn't happen, I can't find a live person to talk to fix the issue.
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Customer Service
I’m unable to watch HBO MAX, West Side Story 2021 or Drive my car. I go to On Demand on x1, to Free Movie Week 2022, to either of those 2 movies. I get “ entering third party” to “who Is watching”) because I’ve had a subscription before but don’t now
Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Fr
Articles
You should be connecting with a computer using Xfinity stream. Click Watchathon, then Showtime. and then movies. Pick a movie and hit "play". I just checked one and it started to play. I watched the latest series of Outlander without problems this we
Watchathon 2022
The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and mo
Articles
@XfinityEthan Well I tried and the best I could get was increase what I have now by $8 for 12 months and then go up $22 a month more for the next 12 months. I would be paying around $225 a month for internet and a TV package with no movie channels.
Tired of the fight!
Been a customer for probably 20 years or more. Called back in March because of the rising price and locked in a 2 year contract. Told them when I signed couldn’t even afford 1 more dollar and that would include any new taxes or equipment fee increases. They agreed and yet here I am once
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I'm having the same issue. its crazy I went as far as resetting my whole pc. and still same issue. I cant even download a game on origin. game will download fine for about a min and slowly the download speeds start going down till it gets to 0 and it
Internet mostly works, but cant connect to certain gaming platforms.`
Last night there was some routine maintanence for xfinity for my internet and ever since then i have been having these issues. I can browse the internet, watch youtube, stream netflix. But i cant connect to origin, blizzard app, or steam multiplayer. Even discord is having voice issues saying i hav
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I had a plan of 1gb download speed and 20mb upload speed for a while and things worked fine for a good number of years using MB8600 modem. My download speed was consistent 900+ mb and upload speed was as consistent at 23.5mb all the time. Just
Low upload speed than what was promised
When I purchased the internet plan, it showed the download speed would be up to 400 Mbps and upload would be up to 100 Mbps. It's also in my order agreement. But after installation, I see the download speed is fine but the upload speed is up to 10 Mbps. This is wrong and not what was promised wh
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Two DMCA Complaints for Two Garbage Movies
1. The three people at this address do not use BitTorrent - is that still a thing? It’s like using a rotary phone or churning my own butter. I also, if I was STUPID enough to use it I’d be smart enough to use a VPN. 2. The ‘Transformers’ movies are TERRIBLE - okay, the first one, and ‘Bumblebee’
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Customer Service
So using X1 Xfinity box, we can NOT turn OFF Netflix Autoplay ? When we are browsing, and trying to get more information about a show/movie/etc - it should NOT Autoplay! It may not be family friendly for everyone in the room ! because this is the
X1 Netflix settings .. STOP AUTOPLAY
We have had Netflix for years -- on our NETFLIX Profile - AUTO PREVIEW and AUTO PLAY are **NOT** checked. On ALL devices - Tivo, phone, Alptop computer -- this is fine On new Xfinity X1 DVR box (installed Sat May 16) -- Linked Netflix account -- Set up/activated to our current account -- w
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@user_xnlbdh Exactly, that is the whole point of On Demand. If a movie is 60 minutes in and I want to watch from the beginning, instead of being able to click “watch now” I have to wait until it’s on again and record. Same with shows if I miss the f
Restart and Watch Now No Longer Availabble on Live TV and HBO
I have lost the ability to restart a show, or watch now. It used to be availabble on the majority of the channels I watched. In fact on HBO, I had watched Upgrade on HBO using the watch now and the very next day that option was no longer available. I called tech support and they said it was only HBO
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@user_64e188 download NBC app until they fix it
App error TVAPP-00287 on Roku
I haven't been able to find ANY reference online to this app error. You would think Xfinity would have it in their list or search. Yes, it's TVAPP-00287 . As with many other error codes, it says "Video cannot be played." This started happening off and on a few months ago. I noticed that the app upd
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@Biff-Tannon You should be able to use your X1 Voice Remote to request the show, or movie you would like to watch. If it is scheduled to play on a corresponding network, you should see that information below the title. If it's not being broadcast on
How to search for movie playtimes?
Greetings, Can you tell me how to search for time(s) when a movie is presently showing or when it will be on later? Not on demand or streaming but a scheduled playtime. We want to watch Christmas Vacation the next time it is scheduled to play. By the by, I am able to post this from my laptop on Edg
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Can't access a channel
Hallmark channels are part of the package I pay for. I was watching a movie on one of my TV's, the one to which my DVR is connected. When I tried to continue watching it on another TV and then on my phone, a message says the channel is not part of my package even though it is.
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Channels and Programming
I’m getting 27.5 download and 5.7 upload consistently.
Playstation Portal Connection - Xfinity Wifi/Hotspot
Trying to connect to the xfinity hotspot near my office that my phone connects too, but when I attempt to connect the playstation portal it provides an error message and never gives prompt to log in. I can connect to several other sources no problem.
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Hi everyone. Happy Sunday! Thank you all for posting here in the community. It's frustrating to hear about the difficulties you all are experiencing with the Amazon Prime app on X1. We are aware of the issue taking place for certain users and are wor
Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?
https://www.youtube.com/watch?v=nSiruGsgSKY&t=5s Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and the
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Because [Edited: "Personal Information"] in detail laid out everything I needed to know about changing my plan and all the costs. I don't remember everything we talked about. But there was lots of useful information I wish I would have been able to d
Would Like Access to Transcript
I had a transcript between [Edited: "Personal Information"] and I would like to get access to it. The xfinity assistant did not let me download the transcript. Here is the number [Edited: "Personal Information"]. Also I was never given a survey to leave feedback on this chat.
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which app do i download to do this?
Suddenly can’t open email attachments
Every time I open try to open any email attachments in the last two weeks, it says “ERROR. File cannot be saved”. Until the last couple of weeks, I have always been able to open my email attachments. I have turned my phone off a couple of times and turned it back on but no change. What do I need to
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Services and billing: very upset
This may be long, but there's a lot of detail: I started an Xfinity Chat last night 8pm, asking to cancel my landline ($30) to save some money. Two hours and 3 reps later, I get handed off to someone on the phone; he was talking fast, couldn't clearly understand him, and he sent me a text link sayin
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Billing
Hello LizaSR, thank you for reaching out and outlining your concerns. I would love to work with you and find a resolution on these. Let's start one at a time. Regarding that Movie Hub concern. Are you referring to a Samsung TV app, or are you in the
XfinityMarcos
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Xfinity cable issues
Over the last few weeks, whenever I turn on the tv, it shows "Movie Hub" (which I think it belongs to Samsung TV). It takes a few minutes for Xfinity cable to load and Movie Hub disappears. Recently, during early mornings it is stuck on Movie Hub, I believe this happens when Xfinity cable is down, a
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