New Poster
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6 Messages
Tired of the fight!
Been a customer for probably 20 years or more. Called back in March because of the rising price and locked in a 2 year contract. Told them when I signed couldn’t even afford 1 more dollar and that would include any new taxes or equipment fee increases. They agreed and yet here I am once again calling. Spoke to what I understood today a lady named Jeremiah? She let me know absolutely no help. It is ok though we already have another quote for fiber optic and it is much, much lower than your prices. I told her we wanted service disconnected March 31st and she told me I would have to call back the week of. So no I am not calling back. I was on hold an hour to get through and she kept me on the phone at least 30 minutes with the whole sales pitch thing. We will be taking our equipment in person and telling them to disconnect in person. She let me know I would have to pay early termination fees. Like you guys are the ones who didn’t abide to the contract not me. I told you what I couldn’t pay when I called. We are in our 60’s, have been loyal customers, and are raising 2 high school grandkids in this house. This is just a shame as far as a reputable company. You guys are not the only game in town anymore.
Again
Expert
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31.4K Messages
3 years ago
@Tiredmimi1 Unfortunately, equipment fees, Broadcast and Regional Sports fees, taxes and surcharges all go up from time to time. They are not part of your bundle. I would say they "agreed" to the fact you couldn't afford more [boy, do I understand that!] not that they were agreeing to not raise those fees. They don't have any control over that. Time and technology [and taxes] don't stand still.
I get what you're feeling. I'm close to 70 and my monthly bill is $190.00 for cable and internet, and all of those taxes and fees, except for my modem which I own, and I am on a fixed income. So, yes, I understand completely. My last increase went up $18, all in taxes and fees.
I hope the fiber option works well for you and your budget. We all have to save money where we can. And, I applaud you for taking good care of your grandchildren. It's definitely not an easy job these days. I wish that you would consider staying with Comcast, and maybe discussing some changes to your package with an employee here [they are corporate employees] to help ease the financial burden.
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Tiredmimi1
New Poster
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6 Messages
3 years ago
I tried to negotiate today. The only thing I could negotiate was giving up some of the features I have to lower the price. We don’t have premium so there are not that many things to negotiate. A few years ago I negotiated my home phone to get a lower price only to have my bill go right back up the following January. That might have been the only part negotiated on their part but verbally I specifically told the person I spoke to that was all I could afford total. I specifically told her I couldn’t pay anymore tax increases nor equipment increases and if that was going to happen I couldn’t do it and was assured my bill would be adjusted to keep it where it was if that were to happen. I just can’t afford any increases.
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Terry0327
Contributor
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215 Messages
3 years ago
I have one question for Xfinity. How does the price of 5 boxes that have been in my home for 10 years go from 2 small boxes at $1.99 each and 3 large boxes at $5.00 each to $8.50 each for all 5 of them. How does the same modem/router go from $11 a month to $14 a month.
My last 24 month agreement started at $175 a month and now is $201. No changes in anything and my boxes are not even the X1 boxes and don't even record. No movie channels. Only been a Comcast/Xfinity customer since 1986 and also have 3 lines on Xfinity Mobile.
What is so hard about leaving the bill the agreed price during a 24 month agreement?? Comcast use to do this. What happened???
What if I sent in $25 less each month and told Xfinity my household expenses went up and I had to adjust our agreement.
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JasonH72
New Poster
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2 Messages
3 years ago
"If you would like me to do an account review and see if there are any better deals I am happy to help! You can direct message your name and address for further assistance."
Who want's to bet there is nothing they can do (short of taking away features) to save this customer one single penny? XFinity will NEVER lower your price or find you a "better deal".
What a joke that you even wrote that garbage. I called many times to try and find a way to lower my cost and they do not care at all. They prefer you cancel.
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