Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?
Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested. Amazon Prime membership is up to date and good. I logged out of the Amazon Prime app and then logged back in with a new passcode generated by Amazon's website. The Samsung TV's software is up to date. Even the Comcast service person sent out to the house couldn't figure out what was wrong. Amazon is saying it's a Comcast problem. And vice-versa. Neither Amazon Prime programs or pay to rent programs work when you click play. It's random what will play when we click on it. All of this started at about the beginning of September 2020. What the heck is going on? Thanks in advance for any help. And yes, that is a chonkified English shorthair cat behind our TV.