zealfire243's profile

New Poster

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2 Messages

Thursday, April 9th, 2020 9:00 PM

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Internet mostly works, but cant connect to certain gaming platforms.`

Last night there was some routine maintanence for xfinity for my internet and ever since then i have been having these issues. I can browse the internet, watch youtube, stream netflix. But i cant connect to origin, blizzard app,  or steam multiplayer. Even discord is having voice issues saying i have no route for RTC saying i cant find a UDP connection. Everything else is acting as if i dont have internet even while i am watching youtube. I have restarted my router, i am having these issues on mutliple PC's on my network using both ethernet and WIFI. 

Expert

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107K Messages

5 years ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

New Poster

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2 Messages

5 years ago

I tried that and still get the same issues. Even restarted my modem after i disabled it

Visitor

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2 Messages

3 years ago

I'm having the same issue. its crazy I went as far as resetting my whole pc. and still same issue. I cant even download a game on origin. game will download fine for about a min and slowly the download speeds start going down till it gets to 0 and it wont come back up. Also randomly ill get your offline and it will go online again. I replaced them modem 3 times and same issue. I cant even play games on my xbox or switch. I tried both wifi and ethernet and same issue. 

Expert

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107K Messages

@mauroc91

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year-old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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