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stanl2122
1st Topic

2 Messages

Tuesday, January 28th, 2025 6:03 PM

Would Like Access to Transcript

I had a transcript between [Edited: "Personal Information"] and I would like to get access to it. The xfinity assistant did not let me download the transcript. Here is the number [Edited: "Personal Information"].  Also I was never given a survey to leave feedback on this chat. 

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Updated 

3 months ago

 • Edited

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XfinityGabriel

Official Employee

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2.2K Messages

4 months ago

 

stanl2122, Hi there! Thanks for reaching out. I can understand wanting access to a transcript and a survey as a customer myself. You've knocked on the right door in virtual land for support. Over social media, we are a dedicated team of specialized experts who are committed to providing solutions to our XFINITY family members. May I ask the reason for wanting those transcripts? Normally, you have to go through legal to get transcript records. 

 

(edited)

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stanl2122

2 Messages

Because [Edited: "Personal Information"] in detail laid out everything I needed to know about changing my plan and all the costs. I don't remember everything we talked about. But there was lots of useful information I wish I would have been able to download but xfinity assistant would not let me download it. 

(edited)

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3 months ago

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XfinityAngie

Official Employee

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1.8K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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EG

Expert

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110.3K Messages

3 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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