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Email displayed name
When ever I create an email the user name is set correct but when its sent that displayed name has characters appended to the end. For the life of me I can't find the "Senders" Name to update / correct it. Nothing in email settings nor account settings has theses characters "HSEC". Any
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HBO Max - Discovery PLus becomes Max in May 2023
I have Super+ More plan which includes HBO Max. How will this be affected when HBO Max merges with Discovery+ and becomes Max in May?
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Channels and Programming
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slow outgoing email
Friends-- For the last 2 months or so, outgoing email using comcast has been extremely slow. About 2/3 of the emails I send, take 30 to 60 seconds to actually send. The other 1/3 go out almost instantly, like before. I remember having a similar problem maybe 5 years ago, and after I posted here,
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10.0.0.1 not secure?
I went to 10.0.0.1 and inputted admin and password. Now chrome is saying I should reset my passwords. Is this site safe and secure, or should I be worried
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Your Home Network
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Email down
I haven't received an email since 9:10 am. Two contacts emailed me since that time, and I have not received the emails. Also, sent mail is not working. Please advise. (I rebooted my modem and router, didn't help.)
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Change language on channel name with Xfinity basic cable
Asking for a friend: she has the "basic" Xfinity cable, just the local stations with a couple of others. Has the old DTA Remote (see attachment). Standard definition TV. When she changes channels, the channel description flashes for a few seconds and the displayed language is Span
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Non-X1 Service
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Images in emails not displaying or showing up as a Box with a ? in them
Whenever I open an email with an image, it shows up as an empty box with a "?" in it. Any ideas? Could not find anything in Support or FAQ's
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Rdk 03036
I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an
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X1
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Is my plan a 24-month contract or a No Term Agreement?
Hi, I ordered service at an Xfinity store for a month from now, and I was assured that it's a No Term Agreement plan. Meaning, no Early Termination Fees since we're moving out of the country at some point in the next year. I double-checked under the Legal Agreements and Contracts section in my pr
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Billing
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Where do I report a phishing email?
I just received a phishing email disguised as an Xfinity Security Alert. The address was from aaleem@evenbetterconsulting.com and the Subject was " [ Warning ] :Confirm that you received this email At:10/1/2020 4:07:38 AM ." The email contained a graphic that looks like the one below.&nb
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Official Solution
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WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical oc
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Your Home Network
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Fox Weather being removed
OK. Yea I have the Choice TV (Basic Channel) plan. First they removed The Weather Channel. Now this. "TV Update: Effective June 25, 2025, WFLD-Fox Weather will no longer beavailable with Xfinity. Fox Weather HD is available on channel 1108 with anX1 Box and Digital Starter, Popular TV, or the Sport
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Channels and Programming
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how are badges "earned"
I was recently notified I had "earned" my "1st reply badge", but I haven't posted in a long time. How'd that happen? Does this have anything to do with "kudos?" I have none.
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Getting Started
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SB6141 not giving full speed after service change?
I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.
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Your Home Network
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No download option on Xfinity Stream app.
I am trying to download completed cloud recordings from my X1 DVR to the Xfinity Stream app on my Galaxy phone and Galaxy tablet. There is an article that says there is a download option for recordings. My screen shows NO download option. The article shows a screenshot with a list of recordi
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Xfinity Stream Website
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Swap current box for a 4k box
If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment? And is there a particular bus I should ask for? I believe my current box is and XG1v3. I just ordered a new 4k OLED TV that should be delivered
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X1
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0.0dB SNR on OFDM channel, problem?
I recently upgraded from 300 to 800 Mbs, and upgraded to a Docsis 3.1 modem at the same time. When I reboot my modem (MB8611) I start out with a decent connection, but then I get a steady stream of Event Type Codes 4,16,21,22,24 relating to the OFDM channel, and eventually my SNR on that channel dro
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Your Home Network
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Recording conflict
None of my scheduled recordings recorded, it says conflict
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Customer Service
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Listed As Secondary User
I am listed as a secondary user on my account and there isn’t any other users even on it. I can’t do anything I need to do because of this and I don’t know how to solve it.
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Sign-In and Account Management
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XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix
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X1