Swap current box for a 4k box

If I take my current box into the local Xfinity store to get a 4k box can Imjust walk in or do I need to make an advance arraignment?

And is there a particular bus I should ask for? I believe my current box is and XG1v3.

I just ordered a new 4k OLED TV that should be delivered in a couple days.

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BIslander

Problem Solver

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522 Messages

5 months ago

There are two 4K boxes. XG1v4 wired DVR and wireless Xi6. Very little 4K content, tho. Just a few sports events. Nearly all the 4K comes from accessing apps like Netflix through the X1 box. Never had an appointment at an Xfinty store. But, the 4K boxes tend to be in short supply, especially the XG1v4.

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user_Ls2e9i

Contributor

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83 Messages

Thanks for the info.

after a bit I realized that there just isn’t much 4k content to make the small trip to the store worth it. So I’m in no rush right now. Seems most 4k content is on streaming apps and I’d rather use the ones built into the tv than the X box.

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5 months ago

BIslander

Problem Solver

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522 Messages

Same here. I use other streamers. But, I still like the 4K box for the handful of live sports events that are shown.

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5 months ago

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XfinityAlfonso

Official Employee

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1.9K Messages

5 months ago

Hey there user_Ls2e9i since you have an X1 HD DVR(XG1v3), you'll want the XG1v4 as your 4K replacement. You can use our Xfinity Store Locator to set up a walk-in time to receive fast and convenient services. If we don't have them in stock at the store, our desk agents can set up a mail order for you.

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X1

user_Ls2e9i

Swap current box for a 4k box

BIslander

user_Ls2e9i

BIslander

XfinityAlfonso

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