I replaced a defective XiD X1 TV box over a week ago, but the obsolete equipment still shows as registered to my account when I login to my Xfinity account and look at the devices list. I've called telephone support several times, but no one seems to know how to correct this issue. It seems like it

I see here on the forum that many people have Bally Sports. Why is it not available in my area? I’m in Delaware but we get many Philly channels. It’s not even available in the channel lineup on Xfinity’s website. ☹️

The Xfinity Stream on my iPad suddenly will not display all of the channels under Live TV > All Channels. It is however working on my iPhone and PC. I have tried the following troubleshooting steps: Signed out and back into the app several timesDeleted and reinstalled the app several timesCreated a

I admit it - years ago when X1 rolled out I was very unhappy about it and I complained - so it probably got me banned from these forums.... But I have changed.....And I even came back from Tivo to X1..... Can you please unban my ID 'jorgenchr' from your forum???

I have an X1 4K DVR and 3 remote TV boxes. One of the remote boxes stopped being able to receive a signal. I have called in and they have replaced the box twice. All boxes are hardwired to coax cable. The one that stopped working boots up and after the Welcome screen, it says to check the cables to

For the last two weeks my DVR recordings have been freezing while watching them on the Xfinity Stream app. I can still hear the audio but the video completely freezes. It usually starts around the halfway point of the recording. Please help.

I went back to my order agreement email for my current internet service from August of 2023 that says "The offer is subject to the terms of your 12-month term contract." The email also it says the minimum term contract is supposed to be attached and available via the my account section on the websit

PX032ANI won’t pause live TV anymore. Have tried soft reset (unplug for 5 minutes) and refresh through chat. Hasn’t worked. I can pause recorded shows.

I have been using NordVPN for a few years. Starting today I can no longer connect to websites when NordVPN is turned on. Any ideas on what could be causing this? I ahve k3XlU0Ryk3XlU0Ry

Is there a possible way that you can delete your account and make a new one

My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?

Hello, I moved into a newly built house last year and started talks with Comcast back in October 2023. They finally came out a ran the lines underground over 3 weeks ago, but my address “hasn’t been released yet.” My ticket number is [Edited: "Personal Information"]. Can someone help escalate the ti

I have been a customer for the past four months, and my plan promises speeds up to 1100 Mbps. However, I have never experienced speeds even close to 500 Mbps. This is extremely disappointing and feels misleading. I would like to know the proper process to escalate this issue.

Is this an authentic email? it asks me to update my automatic payent method by July 20 . When I go to my account online there is nothing requesting that shown. The email is from [Edited: "Personal Information"]nity.com

I was considering downgrading my internet service level from the 600 Mbps plan to the 100 Mbps plan. If I make this change and find that it does not meet my needs, can I upgrade to a higher level without penalty? How does this type of change effect my 12-month contract? Thank you

I would like to DM with an employee to discuss what available promos I would have on my account. My current 2-year promo has expired. I would like to have the same or similar if possible.

How do I sign into netflix on a computer with my Xfinity account? I want to browse and view programs and mark things to view later, but I can't sign directly into Netflix. I found an older post, but the link it references no longer works and just goes back to the Forums Home Page.

Hi, could you please help me access my complimentary Peacock subscription for being a Diamond reward member? It is not one of the cards listed on my rewards page. I have several emails inviting me to access it, but when I go to the rewards page, there is no way to claim the reward. Thank you.

I'm getting calls from Eclerx (on caller ID) saying they detected a problem with my home cable and want to send a Xfinity tech at no cost to check. I am having no issues with my cable service. Is this legit ?

I called XFINITY and asked them to do something about the cable and cable box that were removed from our house because of remodel. I got a ticket number and someone was going to stop by, but that never happened. Meanwhile, the cable and box have been sitting in our front yard. It is really difficult