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user_mzaj6j
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Saturday, August 17th, 2024 2:38 PM

DM for New Promo Offer

I would like to DM with an employee to discuss what available promos I would have on my account.

My current 2-year promo has expired. I would like to have the same or similar if possible.

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Updated 

2 months ago

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XfinityThomasD

Official Employee

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925 Messages

2 months ago

 

user_mzaj6j Thanks for posting on our Community Forums. I'd be happy to review what offers are available to you. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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EG

Expert

 • 

106.9K Messages

2 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_mzaj6j Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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