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Kjc65
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Saturday, August 26th, 2023

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Peacock access for Diamond Reward member

Hi, could you please help me access my complimentary Peacock subscription for being a Diamond reward member?  It is not one of the cards listed on my rewards page.  I have several emails inviting me to access it, but when I go to the rewards page, there is no way to claim the reward.  Thank you.

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Updated 

2 years ago

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XfinityMichaelC

Administrator

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4.4K Messages

2 years ago

Hey, @Kjc65! Thanks for reaching out to us on the forums! I apologize to hear that you are not seeing the free Peacock subscription listed. We can certainly have a look into this and see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

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user_48tqqh

3 Messages

I have tried numerous times to access my diamond member peacock subscription without success. I have even tried to access the $2.99/ month subscription for one year even tho I’m supposed to be getting this for free. It’s very frustrating and I don’t see why it hasn’t been addressed by xfinity? 

2 years ago

0

XfinityDilary

Official Employee

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2.4K Messages

Thanks for posting on our community forums, @user_48tqqh. We'd like to help! Have you tried all the emails associated with your account? If you try to access the peacock app on the box, does it allow you to? Or does it give you an error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b03d98

1 Message

2 years ago

I have the same problem.  I had 2 tickets open, but both were closed without fixing the problem.

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XfinityBenjaminM

Official Employee

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2.3K Messages

@user_b03d98 Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We will need your information to investigate this further and look at the tickets you mentioned.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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