Visitor
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1 Message
Prepaid Card Expired
My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?
Visitor
•
1 Message
My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?
XfinityJon
Official Employee
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145 Messages
1 day ago
Hey there user_m5ya5f. Sorry to hear that it expired. I can help you out though! 🙂 I would need you to provide some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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