Eclerx

@user_65e6d8

eClerx is a third-party group that does assist us with certain callbacks.

Always be cautious if asked to provide personal information over the phone or by email, especially if they claim to be Comcast/Xfinity. Keep in mind that we will never direct you to provide your user ID, password, or account number by phone, in an email, or at any linked site other than https://comca.st/3HGc82S.

You can also go to our Internet security alerts site for news, updates, Comcast security alerts, and top phishing scams, here -https://comca.st/34OvnJ7

With that said, I would be happy to take a look at your account and determine what they may be reaching out about. Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it