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user_45a224
1st Topic

Visitor

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2 Messages

Monday, October 10th, 2022 2:22 PM

Closed

Internet downgrade

I was considering downgrading my internet service level from the 600 Mbps plan to the 100 Mbps plan.

If I make this change and find that it does not meet my needs, can I upgrade to a higher level without penalty? How does this type of change effect my 12-month contract?

Thank you

Question

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Updated 

3 years ago

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Accepted Solution

CCBrian1

Contributor

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367 Messages

3 years ago

Hi @user_45a224 , thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. We welcome you to change you service to whichever speed that you find fit for your needs. I can certainly help you with this. Making plan changes with us does not incur fee for breaking contracts. What could incur fees would be if you cancel all your services with us while in a contract. These fees are called Early Termination fees. Each situation is unique, I would be happy to help. Does this help explain? 

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user_45a224

Visitor

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2 Messages

@XfinityBrianW​ Thank you for your response. I reviewed the plans available and selected the 300Mbps plan as my new plan. The option to continue the current 300Mbps was not originally available. However, the system processed the order and I received an email confirmation.

The order confirmation did not confirm the terms of my 12-month contract. Can you confirm what the start and end date of the contract is?

Thank you.

3 years ago

0

CCAshley1

Official Employee

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746 Messages

Please send a private message and we can look into your new promotion. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

EG

Expert

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111.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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