I have subscribed to HBO through Xfinity for several years, and have always used EXTERNAL devices (not xfinity equipment) to log in and stream HBO content. I was getting 4k HDR DolbyVision DolbyAtmos until HBO became "MAX", and they enacted three tiers of service: With Ads - $9.99/month Ad-Free - $1

Hello all... apologies for the long post. Last Saturday I worked with chat support to do a "SIM swap" between two of my phones. Additionally, I wanted to rename those devices to swap as well. Essentially, I wanted to swap phone numbers between two devices on my account. At the time support said to g

I'm trying to return two cameras I got last week. I called and cancelled the security account because those cameras are wired and I wanted wireless. I took them to the UPS store, but they said they couldn't find the right bar code on the box to return it. They said to go to the Xfinity story. I went

I’m unable to cancel my service, not sure why Xfinity makes this so hard. I brought my equipment into a store but they said there was an error actually disconnecting my service. I was told I’d receive an email the next day about it, but this was Thursday 7/31/25 and I still haven’t received one. The

How do I request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. It also took me over a week to get a technici

We had a storm over the weekend with a lightning strike very close to the house. The modem was fried, as well as a TV, Xbox X, and Laptop Docking Station that was all plugged into the modem. All items are on surge protectors (they are fine and still functional). Looking outside, the coaxial cable ru

I do not watch sports on tv. dottydearest48

I need the duplicated account to be deleted

What is involved in setting up a second xfinity service account at an address that already has an in-use service? The property has a large garage with a separate electric utility meter with its own address for the power company, not a registered UPS separate address. Is it possible to get a separate

Long story short, I will not be recommended anyone to Xfinity prepaid services or Xfinity anything anymore. I have got the runaround for a whole week about a refund that it seems as no one can help me, but they’re willing to take my money and have me to drive a hour and 30 minutes away just to get r

Subject: My Account Was Erased Over a Mistaken 4-Year-Old Phone — Refunds, Credits, and Identity Denied Message Hi Xfinity, I'm posting this because my entire account, phone line, and billing history were wrongfully erased due to confusion between an old, closed Xfinity Mobile account from 4 years a

Greetings, I am currently in the Gigabit extra plan and possess a XB7 modem. Found out recently about the existence of the new Gateway and would like to know how can I switch from my current XB7 to a XB8. Thanks.

I have a Samsung Smart TV. The Xfinity Stream App will not allow me to watch any On-Demand content. It says, “Sorry, something went wrong” with Error TVAPP-00148. This has been happening for some time. I’ve called and been connected with Advanced Repair and they weren’t successful in fixing this. We

I am not able to connect to both Xfinity Wifi (public access) from my MAC at home: - XFINITY - xfinitywifi I am able to connect to my personal Wifi. Both Xfinity and Personal Wifi are from the same Xfinity Wifi Router at Home. At the same time, other devices at my home like iPhone and iPad, able to

I have an issue that needs to be resolved ASAP. You are apparently blocking incoming SMS text messages from short code 38263. This is preventing me from completing the identity verification process for this business. I've been trying to get this corrected, but I can't get a response from your [Edite

I just joined Xfinity Rewards and saw an offer for a "free" indoor camera. I was already skeptical but I clicked on it and it says it's getting ready to ship now, and that I will be billed monthly for it. I did not accept the Terms & Conditions yet, but it looks like I'm already locked in. I think s

OK, wondering if someone could point me in the right directions. I've had the Gigabit Extra, 1200 Mbps / 200 (90 or so Max) up for a while and been running good till my router went out, so upgrades were needed. I went ahead and upgraded to a new Mesh system with a approved Xfinity Next Gen Speed Tie

We purchased Sing 2, sing along edition, about a year ago and have watched it several times since then. When we went to turn it on today, it had vanished from our purchases list. When we searched the movie, it is no longer available at all. How can we regain access to our purchased movie?

I would like to discuss my bill and how to lower it please.

I get reminders for my favorite teams to tune to the game. The problem is, it wants to go to YouTube TV, or other things outside my Premium Cable plan. Is there a way to set-up for example, Colts football, press button and watch on the CBS channel?