Visitor
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6 Messages
Missing Purchased Movie
We purchased Sing 2, sing along edition, about a year ago and have watched it several times since then. When we went to turn it on today, it had vanished from our purchases list. When we searched the movie, it is no longer available at all. How can we regain access to our purchased movie?
Accepted Solution
XfinityRaul
Official Employee
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2K Messages
2 days ago
@user_3636e4 We want to thank you for reaching out on the Community Forum for support with your account. Never hesitate to create another public post for any of your future account and service needs!
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XfinityChelseaB
Official Employee
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1.8K Messages
3 days ago
Hello @user_3636e4, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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