Lightining Surge Claim

We had a storm over the weekend with a lightning strike very close to the house. The modem was fried, as well as a TV, Xbox X, and Laptop Docking Station that was all plugged into the modem. All items are on surge protectors (they are fine and still functional). Looking outside, the coaxial cable running into the house is not grounded, the wire is just hanging. Is Comcast/Xfinity responsible for the damage due to what looks to be an improper installation of a ground wire?

Responses

Accepted Solution

XfinityJustinC

Official Employee

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1.2K Messages

2 years ago

Hello @user_0e5136. I hope everyone in your home is safe with lightning strike close to house. We do have a wonderful team of damage claim experts that would be able to investigate further. Working with them previously, I'm confident we would be getting you into the right hands for a claim.

I appreciate all the detailed information you have provided, it is helpful when opening a claim. Since I would need some account specific information to get the claim submitted, would you please follow these steps to move into a DM:

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

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Customer Service

user_0e5136

Lightining Surge Claim

XfinityJustinC

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