R

Tuesday, February 20th, 2024 2:12 AM

Closed

Unclaim "Free Camera" Reward

I just joined Xfinity Rewards and saw an offer for a "free" indoor camera. I was already skeptical but I clicked on it and it says it's getting ready to ship now, and that I will be billed monthly for it. I did not accept the Terms & Conditions yet, but it looks like I'm already locked in. I think someone needs to inform the right people that this offer is extremely misleading, seemingly uncancellable, and uncharacteristically malicious for a reputable company like Xfinity. But for now I will just request that my reward be unclaimed and that I will not be billed for something advertised as free.

Accepted Solution

Problem Solver

 • 

1.3K Messages

1 year ago

 

robg001 Hello, thanks for letting us know about this! I would like to see if we can adjust this for you. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

forum icon

New to the Community?

Start Here