2 Messages
cannot return cameras
I'm trying to return two cameras I got last week. I called and cancelled the security account because those cameras are wired and I wanted wireless. I took them to the UPS store, but they said they couldn't find the right bar code on the box to return it. They said to go to the Xfinity story. I went there and they said they are not allowed to take camera returns. Then I called the 800 number for Xfinity and they said they would have someone pick up the cameras for return yesterday. No one came by to pick up the cameras. I don't want to be charged for these cameras. Can someone help me return them? Thanks.
Accepted Solution
XfinityWilliam
Official Employee
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1.2K Messages
1 year ago
It was a pleasure working with you @user_7z0ddm. I am glad the issue was able to be resolved so easily. Have a great week and take care!
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EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @user_7z0ddm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cameras. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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