6 Messages
I’m very disappointed in you
Long story short, I will not be recommended anyone to Xfinity prepaid services or Xfinity anything anymore. I have got the runaround for a whole week about a refund that it seems as no one can help me, but they’re willing to take my money and have me to drive a hour and 30 minutes away just to get return box and then I have to find a boost mobile store just to get another box is too much. What is a simple refund button that they can do to give me my money back I have been calling and talking to people for one week straight and I have not gotten nothing resolved. They always said they’re gonna call me back and no one has actually called me back every time I call I get the same response or someone telling me something new that I need to do and I do that and it’s like they don’t care Xfinity do not care about your feelings and I would not be recommending them to no one no more I will not send my friends and family to this service because this service [Edit: Inflammatory], I hate that I have to write this but I’ve been with y’all for nine years and y’all Can’t you help me out? No, I would not recommend this service to anyone. I would not recommend it to my family my loved ones no one my friends know, but I wouldn’t even recommend it to a blind dog on the streets. I work from home and I was out of service for five days of Internet service after I had just paid my my new bill and now they can’t refund me our credit my new account, the money or the credits that I need to be satisfied after being with them for nine years Xfinity, you need to do better because yall gonna loose a lot of loyal customers by the way you do things
Accepted Solution
XfinityMarcos
Official Employee
•
1.7K Messages
3 months ago
Hello user_k9c3b0, I know it's never fun to put your valuable time and energy into something like this, but I'd love a chance to help turn this around. Thank you for making us part of your home the last 9-years, we never want anyone to feel that way, but especially someone as loyal as you. You mentioned you were having issues with your Prepaid service, were you still experiening those issues? If so, I can help make sure we start there and get you taken care of. As a friendly reminder, please see our Forum Guidelines to avoid any violations.
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user_k9c3b0
6 Messages
3 months ago
Xfinity prepaid had me to do all these things and not refund me my money for services I can not use, and no long have access to the internet box because they had me to go get a new box from the xfinity store which changed my services to the new NOW services, I have been with them for 9 years and they can not seem to help me with my issues, they keep saying they will call me back but I’m having to call them back cause no one have reached out to me in 7 days after being told I will get a call back, also was told to take the new box back which is 1 hour and 30 mins from me and then find a boost mobile store to get a new box or wait 3-5 business days for them to mail one to me I work from home I have already missed a few days cause I had no internet due to them having me go through all these unnecessary changes, I hope and pray they don’t treat their loved ones like they treat their loyal customers cause if so that’s sad, very sad!! I will not be recommending this service to any of my friends and family cause they do not value loyal customers
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