Unable to cancel service

I’m unable to cancel my service, not sure why Xfinity makes this so hard. I brought my equipment into a store but they said there was an error actually disconnecting my service. I was told I’d receive an email the next day about it, but this was Thursday 7/31/25 and I still haven’t received one. The employee who helped me said I could email them if I didn’t hear anything, which I did on Friday 8/1 but I haven’t heard back from him either. I then tried to schedule a callback on the site, but it said there was an issue scheduling me one. This should be much easier than Xfinity is making it.

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XfinityBenjaminM

Official Employee

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2.3K Messages

4 hours ago

user_vf2hj8 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had difficulty getting your account taken care of. We'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_vf2hj8

Unable to cancel service

XfinityBenjaminM

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