tlashongreen's profile

New Poster

 • 

1 Message

Fri, Nov 6, 2020 5:00 PM

ERROR TVAPP-00148

I have a Samsung Smart TV. The Xfinity Stream App will not allow me to watch any On-Demand content. It says, “Sorry, something went wrong” with Error TVAPP-00148. This has been happening for some time. I’ve called and been connected with Advanced Repair and they weren’t successful in fixing this. We were on the phone for almost two hours. They said they’d call back but never did. I have the latest firmware/software on my TV, I’ve deleted and downloaded the app, I’ve reset the gateway, I’ve restarted the TV, yet nothing seems to work. Please help!

Responses

Rustyben

Expert

 • 

24K Messages

7 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

7 m ago

Hi there, tlashongreen. Good morning, I hope you are doing well! It's frustrating to hear about your troubles with our Stream app on your TV. Was it working for on demand previously and then it just randomly stopped? Did you make sure to sign out before deleting and reinstalling the app? It sounds like we may need to open a request for you, to have this looked into further. We can help you with that right here, so you came to the right place! Which model of Samsung Smart TV do you have?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

196 Messages

6 m ago

@tlashongreen Hi dear user, we are sorry for any inconvenience you're experiencing. Our teams are working on resolving this issue and a fix will be implemented in an upcoming release. In the meantime, please try fast forwarding by pressing right on the control pad until video playback begins as a workaround. Thank you for reaching out and reporting this issue.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

2 Messages

2 m ago

I’m having the same issue 

Visitor

 • 

2 Messages

2 m ago

I’m having the same issue. Called customer support they was no help they said my TV is not on the list but I'm not understanding how it was working to the next day it's not. I tried deleting the app updating the tv and nothing works. Maybe it's best to cancel at this point.

Official Employee

 • 

117 Messages

Hi @Kj3610000. I hate to hear that you're having these issues as well, but we'd be happy to look into it for you. We ask that you do create a new thread though since this one is a 5-month old thread. We'll be able to help you there! :)

 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

1 Message

14 d ago

I am experiencing this same issue. I have deleted and re-loaded the app 3x now. Everything else on the TV works but this. I am tired of this happening every other month!

Official Employee

 • 

13 Messages

Hi @user_9145b1! I'm sorry to hear you are having continued issues with your Xfinity Stream app. We are happy to assist. Since this is a 7-month old thread, we ask for you to please create a new thread so we may assist there. Thank you!  

New Poster

 • 

4 Messages

Cache problem you need Advanced Technical support to clean it up.   It took us 3 weeks to get to the right department.  Good Luck!    Hope this helps

New to the Community?

Start Here