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unlimited data
I cannot see how to sign up for unlimited data with my own modem and router. Links are dead or just say temporarily unavailable.
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Customer Service
user_3f9376 Have you tried using the Xfinity web portal to sign into your account?
"Something went wrong" isn't a particularly helpful error message
I start the Xfinity app, log in with the same username and password I've always used, then get an error message saying "something went wrong", "There's been an unexpected error, please try again", and a Try Again button. Tried: deleting and reinstalling the app, rebooting the phone, trying a cellul
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I am also in the same boat, I am a gig customer and since the issue started Monday and I have a child with special needs who love Peacock P, I decide to just sign up for the $2.99 until I moved to the free two year teir. I also cannot get it to go ev
Cancel Peacock Premium?
Is there a way to end the free Peacock Premium I’m getting as a gigabit customer. I didn’t realize it would keep going and was going to just pay for the Ad free tier. Unfortunately, cause it just kept going and I can’t cancel it myself in any way, I can’t upgrade. I just want to watch it ad free.
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Ovation missing from Xfinity steam channel listing
Around 2/18/23 (apprx.), we noticed that the Ovation channel no longer appears in the Xfinity stream app channel listing. It has always been there before. Tried all routine trouble shooting, clear filters, restart iPhone and iPad, sign out and back in - no luck. There may be a few other channels
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Xfinity Stream Website
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Military discount
Hello, I have tried to get the military discount sign up page to work but I keep getting that I need a valid .mil address. My husband is in the national guard and we are trying to upload a copy of his LES. also, this page will not allow me to assign tags
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Billing
I signed on to my account at the following URL: https://www.xfinity.com/support/contact-us I do not see a "Direct Message" icon in the upper right corner of the page. Please pass along the suggested URL I should be using to sign in to Xfinity, so
Setting up Xfinity NOW router without the Ap on my desktop
Need to talk to someone The Xfinity Assistant and FAQs are useless when trying to set-up a NOW internet router without a smartphone. Can someone please help? Thanks in advance.
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Same here. It says the first season of a bunch of shows are free this week, but when you try to play any of them, it only gives you the option to sign up for a paid MAX account. I doubt this will be fixed in time to get the freebies this week. Kind o
UPDATED: Free This Week - April 28th to May 4th
Finding what to watch just got freer with Xfinity’s “Free this Week” experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday this year to explore highlighted movies, shows,
Articles
Hello joshpurple, I'd be happy to help you with tracking your order. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". You can also sign in online or v
Hoping to Track my Order / check on my order status
Hi, Thank you for your time & help 🙂 . I have an order / order number for an xFi Pod. I was notified that the "order is delayed." No problem, no worries.But, is it possible to find out what the order status is currently?(if it was delievered, when it might arrive, etc.)Glad to provide any info nee
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Help with NOW account
I have been trying for over an hour to sign into my account and get any kind of customer support. I am managing my accounts and change plans to NOW for my mother. I have been given the runaround with xfinity assistant. the site will not let me log in and yet i cannot get support without logging in.
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Sign-In and Account Management
You better be careful... when you sign up with Xfinity Mobile you automatically agree to auto pay, so when your bill is due they will withdraw that money from your account. If you don't have it in there they will take it anyway and your account will
Laid off unemployment sucks
I am currently laid off until march sonce im a landscaper i been waiting 5 weeks i will pay my bill as soon as i get paid how do keep my service from being interrupted
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Hello, Yes I have read and tried everything in the support articles. When i go to xfinity.com/activate-peacock it says this: Your Peacock account is already active Head over to Peacock to watch today. Enjoy! I click the link and sign into peaco
Free Peacock premium is not recognized
Hello, I changed my plan to internet only and am supposed to get 2 years of peacock premium for free. I am having the problem that many of you have, when I log into peacock it only gives me the free plan and wants me to pay for premium. On the xfinity site it says that my peacock premium account is
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I've tried this several times. It takes me to the Peacock home screen. There it says to subscribe to the service. If I sign in again the loop starts over again. Xfinity indicates that Peacock is activated for my account. Is there anyway I can talk or
Peacock premium sign in.
The Xfinity app is telling me that Peacock is activated. I'm unable to login to the channel. This should be a free service through the rewards program since I'm at the Diamond level.
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I am having the same issue as wang. When I signed up I received a confirmation code via text and email. I used the code that was texted to me which was different than the code that was emailed to me. Now when I sign in to my account in the Users sect
email address is already associated
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er
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Cant access old account
I recently moved and transferred my Internet to the new address but when I went to unlink the old account nothing was transferred. Now I can’t access the old account that has my billing info and everything. When I sign in with my original information I get the new address and can’t find the ID to my
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Sign-In and Account Management
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Cell signal poor
Cell signal poor Data shows I am across the highway from a 5G tower, less than a mile but I am getting a poor quality LTE signal. Not the quality promised by Xfinity sales. How can I get a better signal, leave Xfinity.
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Plan
Hi bradleyt,I followed up in our direct messages yesterday. When you have a moment, you can follow up there. We have worked with many customers recently who had their status updated and received Amazon cards. That said, in those cases, we can confirm
$200 Amazon gift card
I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again now
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2.4ghz signal
How can I get 2.4 signal? I see the quesiton asked alot but everytime I click links with solutions I get a error. I have a XB8 gateway and I am using PODS. I have one SSID and I need to seperate it. Any help appreciated.
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Your Home Network
user_yogx6e are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?
I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.
My email account is not being recognized, I use it for many things.
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SB8200 Modem not receiving DOCSIS 3.1 Signal
Hello - My SB8200 modem is not receiving DOCSIS 3.1 signals either for download or uploads (i.e., the light is green, not blue). Sometimes, after I reset the modem through the Xfinity app, the download light will be blue for a few hours or days. But then it switches back to green. I've cal
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Your Home Network
Have you checked to see if both networks are enabled? Open the Xfinity app or visit https://comca.st/36ckocW and sign in with your Xfinity ID and password. Go to the Connect tab. Select your network on the Xfinity
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Mac Address filtering isn't working on XB7 Gateway
I just received the new gateway XB7 from xfinity, I was previously on the XB6 with no problems. But now I'm having issues with my setup: After activation, I logged into the XB7 device web page and added MAC addresses to the 2.4 GHz SSID, and the 5 GHz SSID lists in the Gateway->Connection-&g
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