1 Message
Laid off unemployment sucks
I am currently laid off until march sonce im a landscaper i been waiting 5 weeks i will pay my bill as soon as i get paid how do keep my service from being interrupted
1 Message
I am currently laid off until march sonce im a landscaper i been waiting 5 weeks i will pay my bill as soon as i get paid how do keep my service from being interrupted
XfinityPeterH
Official Employee
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1.4K Messages
8 months ago
@user_d882b9 Thanks for your post and for letting us know. Typically your service does not get shut off if you are behind a month or so, but we can take a look and see. Please feel free to send us your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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tuffigirl
Contributor
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161 Messages
8 months ago
You better be careful... when you sign up with Xfinity Mobile you automatically agree to auto pay, so when your bill is due they will withdraw that money from your account. If you don't have it in there they will take it anyway and your account will be withdrawn. You not having the money will not stop them.
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