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user_fjjae4
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2 Messages

Thursday, August 8th, 2024 12:42 AM

Military discount

Hello,

I have tried to get the military discount sign up page to work but I keep getting that I need a valid .mil address. My husband is in the national guard and we are trying to upload a copy of his LES.

also, this page will not allow me to assign tags

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4 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

4 months ago

Hey @user_fjjae4, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Military incentives. I would be more than happy to offer my assistance looking into this further for you.

 

Have you attempted to apply on our main Xfinity Your Service Matters web portal? This is the main way to enroll the account to receive the exclusive benefits and offers. If you are experiencing issues, we have a dedicated team that handle all request. 

 

This is to ensure that all information is kept privately and removed after verification. Would you be able to call our dedicated team at 1-800-948-8174 which is available Monday through Friday from 8:30AM to 5:00PM Eastern? 

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user_fjjae4

2 Messages

Yes, I have tried at the main site, at xfinity/military, on different devices and browsers, both pc and phone. There seems to be a hang up on the website with regards to my account specifically. 

if you could email me directly an email I can send my information through to you (you as in xfinity) that would help. 

you should be able to get my direct email thru your system. 

I will also call that number tomorrow 

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4 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

I apologize, but we do not provide assistance for the Xfinity Military Incentives @user_fjjae4. We would also not be able to email as well with the personal and sensitive information that needs to be provided. You would need to reach out to the phone number provided above for further assistance as we do not have the ability to make the needed changes or accept the information needed. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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