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speed9a9
1st Topic

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2 Messages

Friday, July 12th, 2024 8:41 PM

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Peacock premium sign in.

The Xfinity app is telling me that Peacock is activated. I'm unable to login to the channel. This should be a free service through the rewards program since I'm at the Diamond level. 

Question

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Updated 

9 months ago

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XfinityAlfonso

Official Employee

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1.6K Messages

10 months ago

Hello speed9a9 thank you so much for taking the time to reach us here via our Xfinity Forums regarding your Peacock Premium. There are several ways t help resolve this issue: 

 

Can you please first go to Xfinity Peacock Activation, and follow the prompts for activation? 

 

If this shows you are already active, then please go to Peacocktv.com and login. *This login may not be the same as your Xfinity ID/password*

 

If you can do so, we recommend signing in first via your X1 Box, and then on other mobile devices. 

 

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speed9a9

Visitor

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2 Messages

I've tried this several times. It takes me to the Peacock home screen. There it says to subscribe to the service. If I sign in again the loop starts over again. Xfinity indicates that Peacock is activated for my account. Is there anyway I can talk or chat to a real person at xfinity. This is very frustrating. 

9 months ago

0

XfinityJohnG

Official Employee

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1.6K Messages

I am sorry to hear that you are still running into that issue @speed9a9. I can look further into that for you from here. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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9 months ago

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